Privacy Policy

1. Introduction

988wi ("we", "us", "our") operates the online gaming platform accessible at https://988wi.org. As part of our operations, we process personal data relating to registered users and visitors to our platform. We take this responsibility seriously and are committed to handling your data transparently, lawfully, and securely.

This Privacy Policy sets out the types of personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, the measures we take to protect it, and the rights available to you as a data subject. This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy.

By registering an account on 988wi or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices, please discontinue use of the platform and contact our support team to arrange account closure.

2. Personal Data We Collect

We collect personal data in order to provide and continuously improve our services. The categories of personal data we may collect include:

2.1 Identity Data

• Full legal name as it appears on your CNIC or passport;
• Date of birth and national identity card (CNIC) number;
• Copies of government-issued identification documents provided during KYC verification;
• Profile photograph where submitted as part of identity verification.

2.2 Contact Data

• Email address registered with your 988wi account;
• Mobile phone number;
• Residential address including city and postal code.

2.3 Financial Data

• Payment method details including mobile wallet identifiers (JazzCash, EasyPaisa) and bank account information (HBL, UBL, Meezan Bank);
• Transaction history including deposits, withdrawals, and bonus transactions denominated in PKR;
• Source of funds documentation where required under AML obligations.

2.4 Technical & Usage Data

• IP address, device type, browser type, and operating system;
• Session logs including login timestamps, pages visited, and session duration;
• Geolocation data (city/region level) derived from IP address;
• Game play history, wagering activity, and betting preferences.

2.5 Communications Data

• Records of your communications with our customer support team including live chat transcripts and email correspondence;
• Responses to surveys, feedback forms, and promotional opt-ins.

3. How We Collect Your Data

988wi collects personal data through the following means:

• Direct interactions — data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team;
• Automated technologies — data collected automatically when you access the platform, including cookies, web beacons, and server log files;
• Third-party sources — data received from payment processors, identity verification providers, fraud prevention agencies, and regulatory compliance partners;
• Publicly available sources — data drawn from publicly accessible records where relevant to our legal or compliance obligations.

4. Purposes of Processing

We process your personal data for the following purposes:

5. Legal Basis for Processing

988wi processes your personal data on one or more of the following legal bases:

• Contractual necessity — processing required to perform the contract between you and 988wi, including account management, payment processing, and gameplay;
• Legal obligation — processing required to comply with applicable laws and regulatory requirements, including KYC, AML, and age verification obligations;
• Legitimate interests — processing carried out for the purpose of fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your fundamental rights;
• Consent — processing undertaken on the basis of your explicit consent, particularly in relation to direct marketing communications. You may withdraw consent at any time by contacting our support team or updating your account preferences.

6. Sharing Your Personal Data

988wi does not sell your personal data to third parties. We may, however, share your data with the following categories of recipients where necessary and lawful:

• Payment processors — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purpose of processing deposits and withdrawals;
• Identity verification providers — third-party KYC and AML service providers engaged to verify your identity and source of funds;
• Technology partners — game providers, platform infrastructure providers, and cloud hosting services that support the operation of 988wi under strict data processing agreements;
• Fraud prevention agencies — organisations that assist in detecting and preventing fraudulent activity, money laundering, and other prohibited conduct;
• Regulatory and legal authorities — government bodies, law enforcement agencies, courts, and regulatory authorities where disclosure is required by applicable law or a valid legal order;
• Professional advisers — lawyers, auditors, and accountants engaged by 988wi in the ordinary course of business, subject to professional confidentiality obligations.

7. Data Retention

988wi retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations.

As a general rule, account data and transaction records are retained for a minimum of five (5) years from the date of account closure, in accordance with internationally recognised AML record-keeping standards. Marketing data is retained until you withdraw your consent or request its deletion, whichever is sooner.

Where personal data is no longer required, it is securely deleted or anonymised in such a manner that it can no longer be attributed to any identifiable individual.

8. Data Security

988wi implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Encryption of data in transit using industry-standard TLS/SSL protocols;
• Encryption of sensitive data at rest within our database infrastructure;
• Strict access controls ensuring that personal data is accessible only to authorised personnel who require it to perform their duties;
• Regular security audits and penetration testing of platform infrastructure;
• Internal data protection training for all staff who handle personal information.

While we take all reasonable precautions, no method of transmission over the internet or method of electronic storage is entirely secure. We cannot guarantee absolute security but commit to responding promptly to any identified data breach in accordance with our incident response procedures.

You are responsible for keeping your 988wi login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 988wi platform. They help us recognise your browser, remember your preferences, and understand how you interact with our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

9.2 Types of Cookies We Use

• Strictly necessary cookies — essential for the operation of the platform, including session management and login authentication. These cannot be disabled.
• Functional cookies — used to remember your preferences such as language settings and display options.
• Analytics cookies — used to collect aggregated, anonymised data about how users navigate the platform, helping us identify areas for improvement.
• Security cookies — used to detect and prevent fraudulent activity, bot traffic, and suspicious login attempts.

9.3 Managing Cookies

Most browsers allow you to control cookies through their settings. You may choose to block or delete cookies, but please be aware that doing so may affect the functionality of certain parts of the 988wi platform. Strictly necessary cookies cannot be disabled without impairing your ability to use the service.

10. Your Data Protection Rights

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by 988wi:

• Right of access — you may request a copy of the personal data we hold about you;
• Right to rectification — you may request correction of any inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where there is no legitimate reason for us to continue processing it, subject to our legal retention obligations;
• Right to restrict processing — you may request that we limit the processing of your data in certain circumstances;
• Right to data portability — you may request receipt of your personal data in a structured, commonly used, machine-readable format;
• Right to object — you may object to the processing of your personal data where we rely on legitimate interests as our legal basis;
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Minors & Age Restriction

If you believe that a minor has registered on our platform or provided us with personal data, please notify us immediately at [email protected] so that we may take appropriate action.

12. Changes to This Privacy Policy

988wi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. Where changes are material, we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the 988wi platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how 988wi handles your personal information, please get in touch with our dedicated support team.